Scot MacDonald
10th Apr 2017

The NSW Government has championed the rights of licensed drivers in the Hunter by overseeing the implementation of a new mandatory Code of Conduct, which has agreed to by the motor vehicle insurance and repair industry. 

Parliamentary Secretary for the Hunter, Scot MacDonald MLC, said the new Code would lift industry standards, help to improve the safety and transparency of insurance assessments and repair work and support local vehicle repair and maintenance businesses.

“This new Code of Conduct will help improve training for insurance assessors, and make sure that any sub-standard work is reported as a matter of course to better protect motorists from any dodgy operators doing shoddy repairs.”

Deputy Premier and Minister for Small Business, John Barilaro, said The Office of the NSW Small Business Commissioner (OSBC), with support from the Motor Traders Association of Australia (MTA), the Insurance Council of Australia (ICA) and NSW Fair Trading, jointly developed the Code.

“The changes will help the 4,200 vehicle repair and maintenance small businesses in NSW build better relationships with insurers and help them avoid potentially costly legal actions against large insurers,” Mr Barilaro said.

The main amendments to the code, which come into effect from 1 May, are:

  • Mandated compliance in NSW
  • Minimum training and experience requirements for estimators and assessors
  • The NSW Government will appoint neutral parties to conduct mediation and determinations of disputes
  • Mandatory reporting of any unsafe repairs

“This is another example of this Government reducing red tape and will help consumers avoid getting caught in the middle of disputes between insurers and vehicle repairers,” said Minister for Innovation and Better Regulation, Matt Kean.

The Industry’s Code Administration Committee (CAC), comprising three members from the MTAA and three from ICA, will administer the Code.

For information go to:

Scot MacDonald | 0408 450 032